Privacy Policy

Effective: [May 23, 2017]

Tavistock Restaurant Collection (“Tavistock”) values your privacy.  At our Sites we offer information about our restaurants, leadership, career opportunities, and the Preferred Guest Program.  In this Privacy Policy (“Policy”), we describe how we collect, use, and disclose information that we obtain about visitors to our websites which include:www.tavistockrestaurantcollection.com, www.sapporoscottsdale.com, www.blackhawkgrille.com, www.cafedelreymarina.com, www.napavalleygrille.com, www.joesamerican.com, www.abeandlouies.com, www.timpanochophouse.net, www.atlasrestaurant.com, www.zed451.com, www.atlanticfishco.com, www.coachgrill.com, www.aquaknox.net, www.canvaslakenona.com, www.chromalakenona.com and www.canonita.com (collectively, the “Sites”) and the goods and services available through our Sites (collectively, the “Goods and Services”).

By visiting the Sites, or using any of our Goods and Services, you agree that your personal information will be handled as described in this Policy.  Your use of our Sites or Goods and Services, and any dispute over privacy, is subject to this Policy and our Terms of Use, including its applicable limitations on damages and the resolution of disputes.  The Tavistock Terms of Use are incorporated by reference into this Policy.

What Information Do We Collect About You and Why?

We may collect information about you directly from you and from third parties, as well as automatically through your use of our Sites or Goods and Services.

Information We Collect Directly From You.  You may view all areas of our Sites and use all of the features without registering or providing any personal information.  We may collect optional information from you if you are interested in registering your Preferred Guest Program card, checking your Preferred Guest Program account, purchasing a gift card, checking the balance on a gift card, reserving a table, signing up to receive a newsletter, or if you contact us for any other reason.  The information we collect may include your first and last name, address, phone number, e-mail address, birth date, Preferred Guest Program card number, favorite brand/location, password and/or other information you choose to provide in the process of contacting us; however, you are not required to provide us with this information.  Credit or debit card and contact information may be required for online gift card or Preferred Guest Program purchases; such information is collected and is processed by our third party vendor, PayPal.  Please view their privacy policy at the order page for how they handle personal information.  You agree to provide complete and accurate information to us in connection with any use of the Sites or Goods and Services, including any online ordering.

Information We Collect from Third Parties. If you choose to provide any information on Tavistock’s social media platforms, that information may be used by Tavistock according to this Policy.  Any information you provide to our vendors such as OpenTable will also be conveyed to Tavistock and used in accordance with this Policy.

Information We Collect Automatically.  We may automatically collect the following information about your use of our Sites or Goods and Services through cookies, web beacons, and other technologies: your domain name; your browser type and operating system; web pages you view; links you click; your IP address; the length of time you visit our Sites and or use our Goods and Services; and the referring URL, or the webpage that led you to our Sites, and the following: access time, browser type, page views and referring URL.  We may combine this information with other information that we have collected about you, including, where applicable, your name and other personal information.  Please see the section “What About Cookies and Other Tracking Mechanisms?” below for more information about our use of cookies and other tracking mechanisms.

How We Use Your Information

We use the information that we gather about you for the following purposes:

  • To provide our Goods and Services to you, to communicate with you about your use of our Goods and Services, to respond to your inquiries, to fulfill your orders, and for other customer service purposes.
  • To tailor the content and information that we may send or display to you, to offer location customization, and personalized help and instructions, and to otherwise personalize your experiences while using the Sites or our Goods and Services.
  • For marketing and promotional purposes. For example, from time to time we may use your information, such as your e-mail address, to send you news and newsletters, special offers, and promotions, or to otherwise contact you about products or information we think may interest you.  We also may use the information that we learn about you to assist us in advertising our Goods and Services on third party websites.
  • To administer contests, sweepstakes and competitions that may be offered through the Sites.
  • To better understand how users access and use our Sites and Goods and Services, both on an aggregated and individualized basis, in order to improve our Sites and Goods and Services and respond to user desires and preferences, and for other research and analytical purposes.
  • To administer the Preferred Guest Program.

How We Share Your Information

We may share the information that we collect about you, including personally identifiable information, as follows:

  • Affiliates. We may disclose the information we collect from you to our affiliates, subsidiaries, and related entities, including the entities that operate the various restaurants within the Tavistock Restaurant Collection; however, if we do so, their use and disclosure of your personally identifiable information will be subject to this Policy.
  • Service Providers. We may disclose the information we collect from you to third party vendors, service providers, contractors or agents who perform functions on our behalf.
  • Business Transfers. If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected from you to the other company.
  • In Response to Legal Process. We also may disclose the information we collect from you in order to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a court order or a subpoena.
  • To Protect Us and Others. We also may disclose the information we collect from you where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Use or this Policy, or as evidence in litigation in which Tavistock is involved.
  • Aggregate and De-Identified Information. We may share aggregate or de-identified information about users with third parties for marketing, advertising, research or similar purposes.

Our Use of Cookies and Other Tracking Mechanisms

We use cookies and other tracking mechanisms to track information about your use of our Sites or Goods and Services.  We may combine this information with other personal information we collect from you.

Currently, our systems do not recognize browser “do-not-track” requests. You may, however, disable certain tracking as discussed in this section (e.g., by disabling cookies).

Cookies. Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes.  Some cookies allow us to make it easier for you to navigate our Sites and Goods and Services, while others are used to enable a faster log-in process or to allow us to track your activities at our Sites and Service.  There are two types of cookies: session and persistent cookies.

  • Session Cookies. Session cookies exist only during an online session.  They disappear from your computer when you close your browser or turn off your computer.  We use session cookies to allow our systems to uniquely identify you during a session or while you are logged into the Sites.  This allows us to process your online transactions and requests and verify your identity, after you have logged in, as you move through our Sites.
  • Persistent Cookies. Persistent cookies remain on your computer after you have closed your browser or turned off your computer.  We may use persistent cookies to track aggregate and statistical information about user activity.

Disabling Cookies.  Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future.  The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.  Visitors to our Sites who disable cookies will be able to browse certain areas of the Sites, but some features may not function.

Local Storage Objects.  We may use Flash Local Storage Objects (“Flash LSOs”) to store your Sites preferences and to personalize your visit.  Flash LSOs are different from browser cookies because of the amount and type of data stored.  Typically, you cannot control, delete, or disable the acceptance of Flash LSOs through your web browser.  For more information on Flash LSOs, or to learn how to manage your settings for Flash LSOs, go to the Adobe Flash Player Help Page, choose “Global Storage Settings Panel” and follow the instructions.  To see the Flash LSOs currently on your computer, choose “Website Storage Settings Panel” and follow the instructions to review and, if you choose, to delete any specific Flash LSO.

Third Party Analytics and Tracking.  We use automated devices and applications, such as Google Analytics, to evaluate usage of our Sites.  We also may use other analytic means to evaluate our Goods and Services.  We use these tools to help us improve our Goods and Services, performance and user experiences.  These third parties may use cookies and other tracking technologies to perform their services.  We do not share your personal information with these third parties.

Third-Party Links

Our Sites and Goods and Services may contain links to third-party websites.  Any access to and use of such linked websites is not governed by this Policy, but instead is governed by the privacy policies of those third party websites.  We are not responsible for the information practices of such third party websites.

Security of My Personal Information

We have implemented commercially reasonable precautions to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our best efforts, no data security measures can guarantee 100% security.

You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private.  We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.

What Choices Do I Have Regarding Use of My Personal Information?

We may send periodic promotional or informational e-mails or newsletters to you if you signed up to receive them.  You may opt-out of such communications by following the opt-out instructions contained in the e-mail.  Please note that it may take up to 10 business days for us to process opt-out requests.  If you opt-out of receiving e-mails about recommendations or other information we think may interest you, we may still send you e-mails about your account or any Goods and Services you have requested or received from us.

Children Under 13

Our Goods and Services are not designed for children under 13.  If we discover that a child under 13 has provided us with personal information, we will delete such information from our systems.

Contact Us

If you have questions about the privacy aspects of our Goods and Services or would like to make a complaint, please contact us at customerservice@tavistockrestaurants.com or 407-909-7053.

Changes to this Policy

We may change this Policy from time to time, so please be sure to check back periodically.  We will post any changes to this Policy on our Sites, at http://tavistockrestaurantcollection.com/privacy-policy/.

California Privacy Notice

Under California Civil Code Section 1798.83 (known as the “Shine the Light” law), users of the Site and Services who are residents of California may request certain information about our disclosure of personal information during the prior calendar year to third parties for their direct marketing purposes. To make such a request, please send us an email at customerservice@tavistockrestaurants.com or mail us at Tavistock Restaurant Collection, ATTN: Customer Service, 4705 South Apopka Vineland Road, Suite 210, Orlando, FL 32819.

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